Now that you know the terminology and the speeds you’re actually getting, it’s time to find out what you’re paying for. My plan is 90 Mbps download and 10 Mbps upload. As you can see from the results above, I’m getting shortchanged by 27 Mbps on download and getting a tad more than I pay for on uploads. This is typical. ISPs usually won’t guarantee your speeds, but it never hurts to ask if you’re way off. I used to be getting higher results, so I may get in touch with Brighthouse. (See the update at the bottom – all is well)
The easiest way to find out what plan you’re on is to look at your bill. It should have at least the name of the plan, if not the speeds. Then you can go to the company’s web site to find out the speeds for that plan. Just so you know, they sometimes make it hard to find the upload speed. The download speed will be front and center.
You can often find a rate card too. Here’s CenturyLink’s rate card that lists all their plans with the price and upload and download speeds. But as you’ll see later on, the prices on the rate card were different from the site.