ISP web sites

Based on the results above, our two options are CenturyLink and Comcast.

I entered Matt’s address on CenturyLink’s site and found four internet-only plans:

  • 1.5 Mbps
  • 7 Mbps
  • 12 Mbps
  • 20 Mbps

The crazy part is all four options cost $29.95. This makes no sense. And to show you why their customer ratings are so abysmal, they charge $20 for internet activation, $100 for the modem and $15 for shipping. Confusing pricing schemes and $135 of extra charges. Nice.

All four plans were for DSL service too. DSL (Digital Subscriber Line) uses your telephone line, though you can still make phone calls (unlike old school dial-up). Cable internet (over cable lines) typically has better performance and Comcast is a broadband provider.

Comcast’s site showed they too provide service at Matt’s address. They have a 25 Mbps plan for $30/month, but the fine print says after the year contract is over, the bill will increase to somewhere between $42.95 and $66.95. Again we see why these companies are rated so low.

CableMover

The last site to try is CableMover. You can leave the email address blank and just enter your street address. It redirected to Comcast when I entered Matt’s address so we didn’t get any new information.

Which Service to Choose?

In Matt’s case, my recommendation is to go with Comcast. They have absolutely terrible customer service, but their internet service is pretty good. And from what I saw in the reviews on DSLReports, CenturyLink’s internet service is bad. Ideally you won’t have to interact with customer service much, but you use the internet service every day. It’s the lesser of two evils.

And if you’re not Matt, here’s the preference, with all else being equal, for internet service:

  1. Fiber
  2. Cable
  3. DSL
  4. Wireless
  5. Satellite
  6. Dial-up
  7. Homing pigeon
  8. Very long walks
  9. Move to South Korea